RESUMO
We aimed to improve the quality of family planning and reproductive health services in a family planning centre though implementation of a quality improvement programme. Clients were surveyed to identify quality-related problems. Health care teams then analysed the causes of the problems, developed solutions for 3 selected ones and established a quality assurance framework. The selected issues were: long waiting time at the centre; insufficient integration of family planning and reproductive health services; and lack of a holistic approach. The final phase was aimed at testing and implementing corrective measures.
Assuntos
Instituições de Assistência Ambulatorial/organização & administração , Satisfação do Paciente/estatística & dados numéricos , Desenvolvimento de Programas/métodos , Garantia da Qualidade dos Cuidados de Saúde/organização & administração , Gestão da Qualidade Total/organização & administração , Mulheres/psicologia , Adulto , Continuidade da Assistência ao Paciente , Saúde Holística , Humanos , Programas de Rastreamento , Pessoa de Meia-Idade , Modelos Organizacionais , Avaliação das Necessidades , Educação de Pacientes como Assunto , Projetos Piloto , Técnicas de Planejamento , Resolução de Problemas , Encaminhamento e Consulta , Educação Sexual , Inquéritos e Questionários , Fatores de Tempo , Tunísia , Mulheres/educaçãoRESUMO
We aimed to improve the quality of family planning and reproductive health services in a family planning centre though implementation of a quality improvement programme. Clients were surveyed to identify quality-related problems. Health care teams then analysed the causes of the problems, developed solutions for 3 selected ones and established a quality assurance framework. The selected issues were: long waiting time at the centre; insufficient integration of family planning and reproductive health services; and lack of a holistic approach. The final phase was aimed at testing and implementing corrective measures
